Statistical Process Control and Quality Improvement

• Statistical process control (SPC) is a management philosophy that relies on straightforward statistical tools to identify and solve process problems. • By systematically identifying potential problems in process control, managers can proactively make corrections before quality outcomes suffer. • SPC methods are useful in helping managers to measure whether their processes and products conform to design specifications, and they also help organizations to improve productivity and reduce waste. • SPC methods are used extensively in manufacturing settings but are also relevant in the service sector.